Effective Date: August 15, 2026
At DOELCRYSTALS, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated delivery times may vary depending on your location, shipping method, and carrier availability.
Standard Shipping: Approximately 5–12 business days
International Shipping: Approximately 7–20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances beyond our control.
Shipping charges are calculated at checkout based on your delivery address, order size, weight, and available shipping method.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for the carrier's tracking system to update after shipment.
For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.
DOELCRYSTALS is not responsible for delays caused by customs or additional charges imposed by local authorities.
Please make sure your shipping information is accurate before completing your order.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.
If your package appears to be lost, damaged, or marked as delivered but you cannot locate it, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue.
DOELCRYSTALS cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.
If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.
DOELCRYSTALS
We appreciate your business and thank you for shopping with us.